Shipping & Returns

Orders placed before 11:00 AM AEST (Brisbane time) on a business day are dispatched same day, subject to stock availability.

Orders placed after 11:00 AM or on weekends/public holidays will be dispatched the next business day.

Once dispatched, you will receive a shipping confirmation email with tracking information where available.

Standard: 3–7 business days from dispatch (domestic Australia).

Express: 1–3 business days from dispatch (domestic Australia).

Once your order has been dispatched and a tracking number has been issued, HYDRAX Nutrition Pty Ltd is not responsible for loss, theft, or damage that occurs during transit unless freight insurance has been purchased.

If you would like freight insurance applied to your order, please contact us at info@hydrax.com.au prior to dispatch. We will provide a quote and arrange coverage upon your request and confirmation.

For uninsured shipments, any claims relating to lost, stolen, or damaged goods during transit must be lodged directly with the shipping carrier.

All returns require prior approval from HYDRAX Nutrition Pty Ltd. Unauthorised returns will not be accepted or refunded.

To be eligible for a return, products must be:

• Unopened, unused, and in original, resealable condition
• Returned within 30 days of delivery
• Accompanied by a valid Return to Authorisation (RTA) number issued by HYDRAX

Return shipping costs are the responsibility of the customer unless the product arrived damaged or defective due to our error.

Refunds are processed within 5-10 business days of receiving the returned product and confirming it meets the return conditions. Refunds are issued to the original payment method used at checkout. If you paid by credit or debit card, the refund will be returned to the same card. If you paid via a digital wallet (Apple Pay, Google Pay, Shop Pay), the refund will be returned to that wallet.

Opened, used, or non-resealable products cannot be returned. This includes products where the seal has been broken or the packaging has been tampered with.

30-day money-back guarantee. Selected HYDRAX products, including HYDRAX CORE, HYDRAX PRIMER, and HYDRAX CREATINE, are covered by a 30-day money-back guarantee. If you are not satisfied, contact info@hydrax.com.au within 30 days of delivery to request a refund.

The following conditions apply:

• Applies to one pouch or unit per product, per customer or household, on items purchased directly from hydrax.com.au. Purchases from stockists, retailers, or third-party marketplaces must be returned to the original seller.
• You must have given the product a fair trial and be able to tell us how you used it. We may ask a small number of questions before approving a claim.
• A claim must be lodged within 30 days of delivery, and a Return to Authorisation (RTA) number obtained before sending anything back. Unauthorised returns may be refused.
• We may ask you to return the pouch, including any unused product, at your cost. Return postage is only reimbursed where the product arrived damaged, faulty, or incorrect.
• Original shipping charges are not refundable.
• The guarantee covers one approved claim per customer or household in any 12-month period, and does not cover bulk, wholesale, reseller, or clearance orders.
• Bundles and multi-pack orders are refunded on a pro-rata basis for the covered unit only. Free or gifted items must be returned or their value deducted from the refund.
• Refunds are issued to the original payment method within 5-10 business days of approval.
• We may decline a claim where we reasonably believe the guarantee is being misused, including repeat claims, resale of product, or claims made on orders that were not placed by you.

This guarantee is offered voluntarily and is in addition to, and does not limit, your rights under the Australian Consumer Law.