Privacy Policy

1. About This Policy

This Privacy Policy applies to HYDRAX Nutrition Pty Ltd (ABN to be confirmed) ("HYDRAX", "we", "us", "our") and sets out how we collect, use, disclose, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing our website or placing an order, you acknowledge that you have read and understood this policy and consent to the collection and use of your personal information as described herein.

2. Information We Collect

We may collect the following types of personal information:

• Name, email address, phone number, and shipping/billing address when you place an order or create an account
• Payment information (processed securely by our third-party payment provider — we do not store credit card details)
• Email address when you subscribe to our waitlist or newsletter
• Information you provide via contact forms, return requests, or customer support enquiries
• Technical data such as IP address, browser type, device information, and browsing activity collected through cookies and analytics tools
• Sweat rate calculator submissions if you choose to provide your email

3. How We Use Your Information

We use your personal information for the following purposes:

• To process and fulfil orders, including shipping and payment
• To communicate with you about your orders, account, or enquiries
• To send marketing communications where you have opted in (you can unsubscribe at any time)
• To improve our products, website, and customer experience
• To comply with legal obligations and protect our legitimate business interests
• To detect, prevent, and address fraud or security issues

4. Disclosure of Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Third-party service providers who assist us in operating our business (e.g., payment processors, shipping carriers, email service providers, analytics tools)
• Professional advisers such as lawyers, accountants, or auditors where necessary
• Law enforcement or regulatory bodies where required by law or to protect our rights

Our third-party service providers are contractually obligated to protect your information and may only use it for the purposes for which it was shared.

5. Cookies & Tracking

We use cookies and similar technologies to analyse site traffic, remember preferences, and improve your experience. You may disable cookies in your browser settings, however some features of the website may not function as intended.

We may use third-party analytics services (such as Google Analytics) that collect anonymised data about website usage patterns.

6. Data Storage & Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. Data is stored using industry-standard encryption and secure hosting infrastructure.

Your information may be stored on servers located outside of Australia. Where this occurs, we take reasonable steps to ensure that overseas recipients handle your information in accordance with the APPs.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When no longer needed, we will take reasonable steps to destroy or de-identify it.

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or outdated personal information
• Opt out of receiving marketing communications at any time
• Lodge a complaint if you believe we have breached the APPs

To exercise any of these rights, contact us at info@hydrax.com.au. We will respond within 30 days.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any linked sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the revised date. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

10. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint by emailing info@hydrax.com.au. We will investigate and respond within 30 days.

If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Contact

For privacy-related enquiries, contact us at:
HYDRAX Nutrition Pty Ltd
Email: info@hydrax.com.au